Leyland
Lancashire
PR25 3ZJ

Tel: 0845 166 2062
Web Site: Mapledoram Ltd

“Growth Management”
 The essential skills for accelerated growth

Does your Management Team have what it takes to guarantee your business success this year?

Invest in your people’s future to deliver your results.

Growth Management
- The essential skills

Setting Business Goals;

1. Vision
2. Mission
3. Company goals

Using the team to decide where they should be focusing their efforts during the forthcoming year and therefore gaining their commitment to deliver the agreed objectives

Business Planning & Policy Deployment

1. Overview of business planning
2. Realistic targeting based on last years performance and market opportunities
3. Barriers to succeeding?
4. Competitors?
5. Having the right people in place to deliver the plan
6. Incentive planning for achievement
7. Deploying the policy correctly

Customer Satisfaction & Loyalty Programmes

1. Customer coverage contracts
2. Customer satisfaction surveys
3. Voice of the Customer days
4. Corporate hospitality

Effective Sales Management Process

1. Setting targets
2. Outlooking
3. 1-1 monthly reviews
4. Deal qualification process
5. Team meetings
6. Gaining team commitment
7. Reward and recognition

Effective Team Meetings

1. Planning and preparation
2. Agenda and distribution timescales
3. Effective minute taking
4. Minute distribution
5. Follow through of actions and timescales

Appraisals & Development Action Plans

1. Reviewing Job Descriptions
2. Integrating appraisals for the first time
3. Training the manager
4. Steps in the process
5. How to plan an appraisal
6. The review
7. Dealing with difficult situations
8. How to improve employee performance
9. Giving feedback

Staff Reward & Recognition

1. What motivates the team?
2. Introducing incentives
3. Benefits of a motivated team
4. Recognition doesn’t need to be expensive

Issue Resolution – Staff or Customer

• Disciplinary and Grievance issues
• Preparing managers
• Customer satisfaction issues and resolution